Complaints

11082191 Canada Inc., operating as Broker It! Mortgage Brokerage

We want to hear from you if something has gone wrong. This page explains how to tell us, what we will do, and where you can go if you are not satisfied.

How to make a complaint

Email:[email protected]

Phone:289-212-7676 (Monday to Friday, 10:00 a.m. to 5:00 p.m. Eastern)

Mail: Broker It!, Suite 400, 30 Eglinton Avenue West, Mississauga, Ontario L5R 3E7

Your complaint is handled by Peter Fabry, Principal Broker. Putting your complaint in writing is best. It gives us both a clear record, and it means you will receive a written response.

Please tell us your name and how to reach you, what happened, and what you would like us to do. Include copies of any documents that help explain it.

What we will do

• Confirm we received your complaint within 2 business days.
• Look into it fairly and contact you if we need more information.
• Send you a written response with our proposed resolution, normally within 30 days. If we need more time, we will tell you why and when to expect it.

There is no charge to make a complaint.

If you are not satisfied

If you are not satisfied with our proposed resolution, and you believe the complaint relates to a breach of the mortgage brokering law or regulations in your province, you may refer it to the mortgage broker regulator in the province where the property is located. Broker It! arranges mortgages only in provinces where it is licensed.

Most regulators will ask for a copy of your complaint to us and our written response, so please keep both.

Ontario

Financial Services Regulatory Authority of Ontario (FSRA)
25 Sheppard Avenue West, Suite 100, Toronto, ON M2N 6S6
416-250-7250 or 1-800-668-0128
fsrao.ca/ask-question-file-complaint-or-report-fraud

Nova Scotia

Service Nova Scotia, Business Licensing Division (Registrar of Mortgage Regulation)
902-424-5552
[email protected]

New Brunswick

Financial and Consumer Services Commission (FCNB)
85 Charlotte Street, Suite 300, Saint John, NB E2L 2J2
1-866-933-2222
fcnb.ca/en/contact/submit-a-complaint

Newfoundland and Labrador

Office of the Superintendent of Mortgage Brokerages and Brokers, Government Services
709-729-2600 or 1-877-968-2600
[email protected]

Prince Edward Island

Prince Edward Island does not have a mortgage broker regulator. You can also take your concern to your lender's complaint office. Federally regulated lenders must tell you about their outside complaint body.

Other provinces

If your property is in another province, the mortgage broker regulator there is:

• British Columbia: BC Financial Services Authority (BCFSA), 604-660-3555 or 1-866-206-3030
• Alberta: Real Estate Council of Alberta (RECA), 403-228-2954 or 1-888-425-2754
• Saskatchewan: Financial and Consumer Affairs Authority of Saskatchewan, Consumer Credit Division, 306-787-6700
• Manitoba: The Manitoba Securities Commission (Manitoba Financial Services Agency), 204-945-2548
• Quebec: Autorité des marchés financiers (AMF), 1-877-525-0337

Your privacy

We use the information in your complaint only to look into and resolve it, and to meet our record-keeping and regulatory reporting duties.

Broker It! is the operating name of 11082191 Canada Inc., a licensed mortgage brokerage. Lic. Mortgage Brokerage ON 13336 | NS 2026-3000791 | NB 240054445 | NL 25-07-11007-2 | PEI business 727141681. See also Registered Offices.